PAYMENT METHODS We accept the following credit cards: PayPal, Visa, Master Card, Ping It and Bank Transfer. All Card charges will appear as Fabulong Hair.
SHIPPIING/DELIVERY: Delivery is charged at £7 to cover postage and insurance if any items were to go missing, Delivery is 3-4 days, Deliveries will require a signature, Next Day Delivery can be achieved in some circumstances.
Return/ Exchange/ Credit
If for any reason you have colour matched and ordered the wrong colour hair, we will happily exchange for the correct item, We will not accept any product that has been used or altered in any way (brushed, combed, picked, cut or washed, etc.). Packaging must be attached and the original packaging must be fully intact. For individual extensions, no strands should be pulled out in any way.
You will be responsible for the returns cost on anything sent back, any exchange request must be made within 7 days of purchasing we request you obtain proof of posting.
If a problem occurs with any of our hair extensions, the fault/complaint must be reported to us within 1 week after application and removed and sent back within a following 7 days to be inspected, We will not look at any hair extensions that have been coloured tinted or chemically damaged, any hair that is returned must come back to us as the original product colour. Products are not seen as faulty if their condition deteriorates due to poor aftercare and or poor application. If no fault is present, or the hair has been damaged or coloured in any way by the customer by not following the appropriate aftercare, the goods will be returned to the customer and we will not refund or replace the goods.
If a product is faulty a exchange or credit will be given
Fabulong Hair will not be held responsible for any out of pocket expenses due to faulty goods, e.g. removal or re-application costs. Experienced professional ONLY are to apply our products and recommend customers have a consultation before any permanent extensions are applied
*You MUST educate your clients on how to maintain their extensions, such as how to wash, brush, dry, and the use of correct treatments, Aftercare forms are to be given on every application.
Disclaimer: Our products are specifically designed for use by licensed professionals. We trust that anyone using our hair extensions and products has the knowledge and experience to use them properly. We are not responsible for results obtained through improper use.
By purchasing goods you have accepted these terms and conditions from Fabulong Hair and you agree to abide by our Terms & conditions of Sale.